Warranty Service

Commonly applied to entire Iris Cameras & Modules supplied by IriTech

Warranty Length

1 Year Limited

Service Phone Number

US : +1. 703.877.2135

India : +91.20412.00107

(Toll Free : 18002740011)

I. Warranty terms

THIS LIMITED WARRANTY DOES NOT COVER MISUSE OR MINOR IMPERFECTIONS IN UNITS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. 

THIS LIMITED WARRANTY DOES NOT COVER AND IRITECH IS NOT RESPONSIBLE FOR: 

• DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE, MISPLACEMENT, POWER  SURGES, VIRUSES, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT. 

• DAMAGES CAUSED BY SERVICING NOT AUTHORIZED BY IRITECH. 

• DAMAGES CAUSED BY USAGE THAT IS NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS. 

• DAMAGES CAUSED BY FAILURE TO FOLLOW THE PRODUCT INSTRUCTIONS OR FAILURE TO PERFORM PREVENTIVE MAINTENANCE. 

• DAMAGES CAUSED BY THE COMBINATION OF IRITECH PRODUCTS WITH OTHER NON-IRITECH BRANDED PRODUCTS, ACCESSORIES, PARTS OR COMPONENTS. 

• SOFTWARE, INCLUDING THE OPERATING SYSTEM AND SOFTWARE ADDED TO YOUR PRODUCT THROUGH OUR FACTORY-INTEGRATION SYSTEM, THIRD-PARTY SOFTWARE, OR THE RELOADING OF SOFTWARE. 

• ANY EQUIPMENT OR COMPONENTS THAT WERE NOT INCLUDED IN YOUR PRODUCT AS ORIGINALLY SOLD TO YOU. 

• NORMAL WEAR AND TEAR.

• COSMETIC DAMAGE THAT DOES NOT AFFECT FUNCTIONALITY. 

• PRODUCTS WHERE THE IRITECH SERIAL NUMBER IS MISSING, ALTERED OR DEFACED. 

To obtain warranty service: 

• You must assist IRITECH in diagnosing issues with your product and follow IRITECH’s warranty processes. 

• You must obtain warranty service from IRITECH or an authorized service center specified by IRITECH. IRIECH will not reimburse you for service performed by others.

• You may be required to deliver and retrieve your product to and from IRITECH or an authorized service facility specified by IRITECH at your expense. When sending a product to IRITECH or the authorized service facility specified by IRITECH, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection. You are responsible for properly packaging your product, paying all shipping costs, loss or damage to the product during shipping, and any other taxes, fees or charges associated with transporting the product to an authorized IRITECH service facility. YOU ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR IRITECH PRODUCT DURING SHIPMENT TO US.

• Before providing your product to IRITECH for service, remove any confidential, proprietary or personal information.

• If IRITECH asks you to return defective parts or products, you must do so within 7 days after you receive the replacement parts or products. IRITECH will charge you for replacement parts or products if you fail to do so.

IT IS YOUR RESPONSIBILITY TO BACK UP THE CONTENTS OR DATA RECORDED ON THE DEVICE BEFORE SERVICES ARE PERFORMED AND REMOVE ANY DATA FROM PARTS OR PRODUCTS RETURNED TO IRITECH. It is possible that the contents recorded will be lost or reformatted in the course of service and IRITECH will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any product serviced. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE DEVICE ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, IRITECH IS NOT RESPONSIBLE FOR ANY LOSS OF YOUR DATA WHATSOEVER. YOUR PRODUCT WILL BE RETURNED TO YOU CONFIGURED AS ORIGINALLY PURCHASED (SUBJECT TO AVAILABILITY OF SOFTWARE). 

Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. 

Commercial Purchasers: IRITECH extends the above limited warranty to purchasers of Products for industrial, commercial and business use upon the same terms and conditions and exclusions applicable to consumer purchasers. HOWEVER, WITH RESPECT TO COMMERCIAL PURCHASERS, ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED AND DISCLAIMED. 

Limitation of Liability. IRITECH SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. IRITECH’S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST ALLOWED BY LAW. NEITHER YOU NOR IRITECH IS LIABLE TO THE OTHER IF YOU OR IT ARE UNABLE TO PERFORM DUE TO EVENTS YOU OR IT ARE NOT ABLE TO CONTROL, SUCH AS ACTS OF GOD OR FOR VIRUSES, PROPERTY DAMAGE, LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, HOWSOEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. 

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This Limited Warranty gives you specific legal rights and you may have other rights which vary from state to state or jurisdiction to jurisdiction. 

II. Warranty Void Examples

The cases of product damage introduced herein shall be considered as “User Carelessness” and SHALL NOT be covered under WARRANTY whatever.

1. Broken Exterior

•Damage to filter - “ No Warranty “

•Damage to the case - “ No Warranty”

2. Broken USB cable

•Damage to USB cable – “No Warranty”

3. Faults caused by User’s intentional dismantle

•Unauthorized trial to disintegrate the product by user – “No Warranty”

4. Damage by excessive power

 

•Damage caused by other power source which is NOT the regulated USB power – “No Warranty”

 

MAKING A WARRANTY CLAIM REQUEST